Handle customers auto claims and provide customer support
Connect with customers via phone with initial notice of loss
Assist customers with setting up vehicle repairs and rental cars if necessary
Communicate with medical providers, law offices and other insurance providers to file claims
Assist with overall claims process and next steps including working with assigned Adjusters, managers and follow-ups
Calmly attempt to resolve and de-escalate any issues
Track all call related information for auditing and reporting purposes

Must possess an active home state Adjuster Insurance License
Ability to work remotely in a virtual team environment
High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Customer service and/or sales experience preferred.
College degree preferred but not required.

Licensed Adjuster, Claims Representative

Key skills