Client Services Manager
Virginia, United States of America
Full Time
11 hours ago
No Visa Sponsorship
Key skills
BICRMProject ManagementCommunicationAccount Management
About this role
Role Overview
- Serve as the primary lead for onboarding and implementation of new User Agencies
- Provide ongoing strategic support and account management to existing and prospective agencies
- Develop comprehensive goals and tailored strategies specific to each User Agency
- Establish and maintain strong professional relationships with existing and prospective User Agencies
- Conduct bi-annual analysis and review of top User Agencies to identify missed travel opportunities and new business opportunities
- Utilize CRM software to maintain records and track onboarding and account management efforts
Requirements
- 7+ years of experience in Client Services or account management
- Strong project management skills
- Experience in onboarding and implementation processes
- Proficiency in CRM systems
- Excellent communication and relationship-building skills
Benefits
- competitive pay, benefits, and perks
- flexible work-life balance
- professional development opportunities
- performance and recognition programs
- comprehensive benefits package that includes medical, dental, vision, life, and disability
- voluntary benefit programs (critical illness, hospital, and accident)
- health savings and flexible spending accounts
- retirement 401K plan