Establish and maintain contact with assigned oncology members via phone, text, email, and video calls.
Initiate nursing care plans, educating members on treatment regimens, symptom management, side effects, and disease-specific program benefits.
Obtain and use clinical information to develop individualized member and clinician-centered care plans that complement oncologist guidance/plan of care.
Utilize motivational interviewing to empower members, support adherence, and encourage enrollment of new or inactive members in employer-sponsored programs.
Coordinate care among providers, pharmacies, and support services; facilitate access to medications, infusion services, and financial assistance programs.
Identify and educate members eligible for clinical trials or therapy adjustments, coordinating logistics with providers and sponsors.
Monitor adherence, side effects, and treatment response; escalate issues when needed to support physician-directed care.
Provide emotional support and connect members to counseling, support groups, and survivorship resources.
Document, request, and send member information per HIPAA; track interactions and outcomes in the EHR.
Meet assigned metrics, including call volume and enrollment requirements; adapt approaches using multiple communication channels.

RN license in good standing within a compact state and willingness to pursue additional state nursing licenses as required.
A minimum of 4 years’ RN experience in a related role; clinical experience in oncology, infusions or critical care, including care navigation, treatment support, and/or complex case management is required.
Must be in and able to work within the Mountain Time (MST) or Pacific Time (PST) zones.
Be able to speak, write, and communicate fluently in English and Spanish.
Utilization Review and/or Care Management preferred.
Experience working 100% remote as a nurse is highly preferred.
Ability and willingness to travel occasionally, which will include overnight stays for corporate gatherings, conferences, and health fairs.
Ability to attend and professionally engage in video meetings.
Proficient technological skills, meaning you can effectively and efficiently use computers, peripheral equipment, and applications/systems, including Microsoft products.
Autonomous self-starter who is comfortable with ambiguity.
Creative mindset and ability to appropriately challenge the status quo.
Superb written and oral communication skills.
Ability to overcome obstacles with a ‘yes if...’ approach.
Ability to effectively balance competing deadlines without losing focus on the bigger picture.
Reliable internet and power with a designated area to conduct work with minimal interruptions.

Market competitive salary, including potential annual merit increases and bonuses contingent on the company's fiscal performance.
Generous time off and paid holidays because we value recharging.
Exceptional healthcare coverage, with the majority of medical, dental and vision premiums covered by us.
401k with generous employer match.

Bilingual Clinical Nurse Navigator, RN

Key skills