Design and manage Cloud infrastructure and services, ensuring they meet rigorous enterprise-grade SLA standards.
Create and deploy scalable monitoring systems to support a rapidly expanding global infrastructure footprint.
Resolve customer escalations and prevent incident recurrence by developing robust processes, procedures, and automations.
Monitor, diagnose, and resolve urgent production issues, including potential support during off-normal business hours.
Write, augment, and maintain comprehensive production documentation to ensure team alignment and operational clarity.
Partner with senior team members to learn routine assignments and apply standard practices to solve infrastructure challenges.
Communicate regularly with supervisors and mentors to seek feedback and explain policies or practices related to the Cloud discipline.

A college degree (or equivalent) with at least 3 years of professional experience in IT or Cloud infrastructure.
Conceptual knowledge of Cloud theories, principles, and industry best practices.
Experience or familiarity with diagnosing production issues and participating in an on-call rotation.
A foundational understanding of automation and process creation to drive infrastructure efficiency.
Strong communication skills and a desire to build stable internal working relationships within a collaborative team environment.
Ability to work in a Hybrid capacity in Irvine, CA (Onsite Wednesdays plus one additional day per week).

Site Reliability Engineer – Contract

Key skills