Reporting to Senior Director, GSI Partner & Alliances
Ensure Genesys and our five lead Global Systems Integrator (GSI) partners consistently design, scope, govern, and deliver successful customer engagements focusing on repeatable, high-quality outcomes that strengthen partner trust and improve Genesys differentiation.
Build joint delivery approaches, own the success plan for top pursuits, and create end-to-end visibility across Genesys and GSI delivery activity to reduce friction, avoid conflict, and increase win-rates.
Prioritize top strategic pursuits and ensure they are delivery-ready prior to closing.
Oversight of in-flight delivery is focused on a limited set of lighthouse engagements.

10+ years in partner delivery operations, program leadership, customer success operations, enterprise delivery governance, consulting delivery management, or alliance execution roles.
Proven experience operating across multi-party delivery (software vendor + GSI + enterprise customer) with clear governance and measurable outcomes.
Strong pursuit-to-delivery discipline: scoping rigor, risk management, stakeholder alignment, and success planning.
Ability to lead through influence across a global matrix organization (Sales, Alliances, PS, Customer Success, partner teams).
Strong analytical and operational mindset—turning ambiguity into repeatable process and templates.
Direct experience working at (or deeply with) one or more of: Accenture, Deloitte, IBM, Capgemini, Cognizant.
Familiarity with enterprise CX programs (CCaaS / CRM / workflow) and delivery models.
Working knowledge of Salesforce and ServiceNow operating environments (for engagement visibility and workflow dependencies).
Exposure to agentic / automation-led CX concepts and end-to-end service transformation.

Global Alliance Sales Director – GSIs

Key skills