Own the end-to-end delivery plan across multiple business units.
Drive sprint planning, dependencies, timelines, and risk management.
Translate requirements into clear implementation tasks (KPIs, workflows, Success Widgets, coaching templates, IRON AI use cases).
Align functional, technical, data, and product stakeholders on scope and delivery expectations.
Ensure a consistent operating model across all business units and workstreams.
Serve as the main point of contact for enterprise leaders, program managers, and operational stakeholders.
Prepare and lead SteerCos, governance sessions, BU syncs, and enablement workshops.
Build crisp, executive-ready materials (roadmaps, dashboards, progress summaries).
Maintain strong communication and alignment across a complex stakeholder landscape.
Bring structure, clarity, and best practices to a fast-moving enterprise program.
Advise business owners on activation strategy, KPI design, coaching flows, and operational change.
Identify gaps and propose actionable solutions to accelerate adoption and performance.
Champion InsideBoard’s value and guide stakeholders on leveraging the platform to its full potential.
Ensure configurations and deliverables meet requirements and follow governance guidelines.
Track adoption, usage, and value realization; escalate risks before they become issues.
Support run-phase operations (activation strategy, quarterly coaching cycles, content updates).
Maintain high delivery standards in a dynamic, multi-BU program.

4–7+ years in consulting, SaaS delivery, digital transformation, or enterprise program management.
Strong customer-facing presence with experience managing senior stakeholders.
Proven ability to drive delivery in a complex enterprise environment.
Excellent project management skills — planning, risk management, documentation, governance.
Strong communication, executive storytelling, and meeting facilitation skills.
Experience with CRM platforms (Salesforce, Dynamics, ServiceNow, or similar).
Experience in enablement, customer experience, or operational performance programs. (Preferred)
Background in analytics, KPIs, or coaching frameworks. (Preferred)
Experience with AI-driven platforms or digital adoption technologies. (Preferred)
Experience in large-scale contact center, retail, automotive, or field service operations. (Preferred)
Bilingual (French/English) is a bonus.

Base Salary: Competitive, commensurate with experience
Vacation: unlimited paid time off
Sick Days: 10 per year
Health Benefits: a dedicated allowance to choose the best option for your health.

Project Manager – Professional Services, Enterprise Digital Enablement Program

Key skills