Ensuring high levels of customer satisfaction by responding to and resolving customer questions or concerns
Helping ensure customer satisfaction by resolving customer issues/questions related to service, billing or other matters
Documenting customer information and call history information accurately for future reference
Processing orders for new services requested
Maintaining up-to-date knowledge and understanding of features of Terminix products and services, marketing promos, and special offers
Preparing correspondence and coordinating with other functions as necessary to resolve issues

Being a high school graduate/having a GED is a requirement
Prior customer service/call center experience is highly desired, but not required
You enjoy interacting with customers and providing great service
You are good at solving problems and clearly explaining solutions
You thrive in a face paced, high-volume environment
You have strong communication skills – interpersonal and written
You have basic computer skills including having worked with Microsoft Office products
You can type 25+ words per minute

Start Day 1 for Full-Time Colleagues
No Waiting Period!
Comprehensive training, all paid by the company
Very competitive compensation program
Opportunities for advancement and career growth – including paths into management level roles
Medical, dental and vision coverage + discounts on Terminix brands
Short/long-term Disability and Life Insurance
Paid time off

Customer Service Representative

Key skills