Care and Support Specialist

Role Overview

• Respond to mail, email, social media, and telephone communications from constituents affected by disability
• Choose appropriate prototype letter responses reflecting the philosophy of the ministry
• Draft letters that are sensitive and empathetic
• Promote materials, resources, and ministry activities for furthering disability ministry
• Maintain high quality grammar and punctuation
• Exercise good judgment in referring unusual or complex problems to the manager
• Interact with callers needing prayer and encouragement
• Coordinate responses to constituents referred to other departments or US Ministries offices
• Assist in packaging of outgoing mail and organizing departmental files
• Actively participate in prayer events/projects

Requirements

• Must possess a vibrant personal relationship with Jesus Christ
• Bachelor’s degree, preferably in psychology, biblical counseling, sociology, and/or theology, or equivalent work experience
• Excellent reading, writing, and typing skills
• Good detail orientation, flexibility, and researching skills
• Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet
• Knowledge and experience with the disability community and/or resources is valuable

Benefits

• Flexible work arrangements
• Professional development opportunities