Infrastructure Director – Database Engineering, Performance

Role Overview

• Accountable for IT infrastructure design outcomes to meet business and user requirements:
• Oversee key infrastructure services including but not limited to: Database engineering and administration, disaster recovery, performance and capacity management, infrastructure vendor management
• Roadmap, lifecycle, OS/software/hardware
• Create and maintain design documentation, including for the use of support areas
• DR Planning alignment, including supporting design and plan creation
• Create and maintain operational control limits including visible dashboards and reports
• Create Monitoring requirements, along with ongoing controls and metrics
• Design backup requirements, including appropriate metrics and ongoing oversight with operations
• Oversight and support of vendor escalation contacts/processes
• New/upgraded technology implementation
• Stay current on emerging technologies and how they apply to your area
• Collect business requirements, to support final designs and documentation for ongoing support
• Translate business requirements to solution proposal
• Provide presentation of recommendations, risks and timelines
• Document design business case materials as required
• Identify third party vendors to implement design initiatives
• Document scope and costs of design budget requirements and initiatives. Present formal proposals up to the C level of Luminare Health. Upon approval, develop SOW and final pricing with Vendors as necessary
• Oversight of third-party vendor implementation (governance)
• Completion of as-built documentation (leveraging third party implementer if necessary)
• Govern and hand off requirements to run support teams any initiatives and/or new requirements
• Participate and own active problem management as applicable
• Escalation point for support issues as needed
• Support all major incident activities as needed (oversight of all Infrastructure MI's)
• Participate in Budget process and annual planning. Document and present as required
• Support design associates technically, personal growth and overall performance management
• Perform other assigned duties as necessary to support
• Develop and maintain stakeholder relationships within the business and IT:
• Provide status, metrics and support to meet IT and business objectives
• Understand business requirements
• Develop and use collaborative relationships to facilitate the accomplishment of work and business goals
• Drive aligned actions, initiatives and projects
• Provide support and/or solutions to support business needs and improving end user experience
• Develop and deliver presentations supporting delivery, initiatives and projects
• Develop and maintain partner relationships:
• Lead effective governance models supporting desired outcomes and contractual obligations
• Align partners with business requirements enabling optimization, solutions and improvement to end-user experience
• Drive lower cost solutions to meet business requirements
• Facilitate and foster partner/business relationships
• Manage and align direct reports to meet IT, business and individual objectives

Requirements

• Bachelor’s degree in computer science or 10+ years of equivalent experience in IT Service Delivery Management
• Seven (7) plus years of overall Information Technology experience, which includes a minimum of five (5) years of database management
• Ten plus years of experience with Microsoft SQL Server
• Deep understanding of Azure cloud architecture including Azure SQL Server
• Five plus years of experience with Dynatrace
• Must be an organized, self-starter and results oriented person.
• Must be capable of adapting to change and driving change in the organization.
• Must be capable of coordinating service on evenings and weekends when company needs dictate.
• Strong problem-solving skills, ability to determine root causes and provide direction on corrective action.
• Project management skills and experience with managing simple to complex efforts.
• Ability to work with cross-functional teams and to influence both internally and externally.
• Strong verbal and written communication skills with the ability to influence differing and diverse audiences.
• Experience in developing and setting objectives for associates.
• Must possess decisive leadership, and the ability to exercise excellent judgment and decision-making skills in the heat of the moment.
• Strong skills to Identify and understand issues, problems, and opportunities; utilize systems to correlate events with disruptions to business services.
• Knowledge and understanding of ITIL and ITSM best practices.

Tech Stack

• Azure
• Cloud
• ITSM
• MS SQL Server
• SQL

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives