Establish yourself as a strategic advisor for high-value clients, defining critical KPIs and executing success plans to realize their overall business vision.
Drive platform adoption leadership by serving as a Subject Matter Expert, analyzing metrics to accelerate advanced product usage and regular upgrades.
Champion account stewardship by proactively identifying and mitigating risks to ensure high revenue retention and successful renewals.
Represent the voice of the customer internally, collaborating with Product and Marketing teams to transform client needs into new service opportunities.
Promote thought leadership by participating in high-profile networking events, industry conferences, and regional roadshows.

Minimum of 4 years in a mission-critical, client-facing SaaS role (Customer Success or Account Management).
Proven experience managing complex, multi-divisional enterprise organizations and collaborating across cross-functional teams.
Superior consulting and presentation skills with the ability to solve complicated problems under a high sense of urgency.
Ability to establish immediate credibility with stakeholders to motivate others and instill accountability for results.
Solid knowledge of client segments within the Construction and Maintenance Asset Lifecycle.
Hands-on experience with Gainsight, Salesforce CRM, or Esri GIS platforms.
Educational background in Civil Engineering, GIS, Construction Management, or Transportation Engineering.

Senior Customer Success Manager

Key skills