Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use of Amadeus Global Distribution System
Refreshment training may be provided
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Passion for excellence in client service, including proactive anticipation of needs
Native GDS expertise (Amadeus)
two years minimum experience
Native or full working proficiency in German (written and verbal) is a must.
ENGLISH and any additional European language could be considered a plus
Attention to detail
Act with integrity, looking after personal traveler information
Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback

Travel Consultant – After Hours, German, English, Amadeus

About this role