Customer Compliance Specialist

Role Overview

• Serve as the primary point of contact for all customer initiated information requests
• Manage intake, prioritization, and tracking of customer inquiries to ensure timely and complete responses
• Review requests to determine scope, required expertise, and appropriate internal stakeholders needed
• Support Material Compliance initiatives, information gathering in alignment with customer material compliance requests
• Partner with internal experts across all operational functions including legal, finance, sustainability, HR, operations, procurement, quality, and cybersecurity
• Facilitate the collection, validation, and approval of information and documentation
• Ensure responses reflect GT’s business conditions, present consistent messaging strategy across multiple customers in multiple industries and adhere to corporate standards
• Identify when requested information is proprietary, confidential, or sensitive and navigate customer responses accordingly
• Ensure all disclosures comply with internal policies, regulatory requirements, and contractual obligations including the development of guidelines when gaps are identified
• Maintain accurate records of submissions, approvals, and supporting evidence
• Improve workflows, templates, and knowledge repositories to streamline future responses
• Identify recurring themes, recommend process enhancements, and develop tools to expedite future responses
• Support internal readiness activities related to customer assurance
• Communicate clearly and professionally with customers regarding requirements, timelines, and deliverables
• Provide guidance to internal teams on customer expectations and compliance standards
• Escalate risks, delays, or complex issues to leadership when needed

Requirements

• Bachelor’s degree in Business, Risk Management, Information Systems, Sustainability, Legal Studies, or a related field
• 5-10 years of experience in compliance, risk management, customer assurance, audit coordination, cybersecurity governance, legal operations, or related fields
• Experience working cross functionally with subject matter experts in areas such as cybersecurity, legal, finance, sustainability, HR, or business continuity.
• Experience in responding to customer questionnaires, audits, or due diligence requests preferred
• Strong attention to detail and data accuracy
• Strong organizational skills
• Effective written and verbal communication skills
• Ability to manage multiple priorities and deadlines

Tech Stack

• Cyber Security

Benefits

• health insurance
• flexible spending accounts
• health savings account
• 401k savings plan
• life and disability insurance
• tuition assistance