As a Storage Technical Specialist in Marsh CTSS storage operations group, this position will be responsible for providing support services related to the implementation, maintenance and support operations of the storage infrastructure
This will include day-to-day management, project related assistance and providing specialist support & consultation for the storage services offered
Manage services to SLA
Ensure all severity 1 issues are acted on to SLA
Work with major incident managers and peers from other groups to resolve major incidents to resolution
Prepare root cause analysis as required and present as appropriate
Participate in on-call rotation for out of hours support related to supporting storage infrastructure globally
Work proactively to manage performance of the storage technologies and avoid issues related to performance
Use appropriate tools and processes to diagnose and address in a timely manner
Participate in vendor service review to ensure that they are attaining agreed service levels
Estimate, Plan and Lead internal small to medium sized projects
Create, modify and publish process and procedural documentation
Perform installations, patch & code upgrades, capacity planning and performance tuning through approved Change Management mechanisms of the Storage Assets globally
Maintain and monitor compliance to corporate security policies
Participate in Storage Security Audit reviews regularly to ensure they are compliant and address any issues immediately
Identify and implement process improvements including automation where appropriate
Support application Disaster Recovery tests
Requirements
Bachelor's degree in computer science or related field from an accredited college/University or equivalent combination of education, professional training and experience
Over 4 years hands-on experience in a technical storage infrastructure operational role
Technical understanding of storage technologies including but not limited to Cloud Technologies including AWS, Azure and Oracle Cloud
Expert knowledge on FSx for OnTap and Azure File services