Operations Specialist, Storage Management

Role Overview

• As a Storage Technical Specialist in Marsh CTSS storage operations group, this position will be responsible for providing support services related to the implementation, maintenance and support operations of the storage infrastructure
• This will include day-to-day management, project related assistance and providing specialist support & consultation for the storage services offered
• Manage services to SLA
• Ensure all severity 1 issues are acted on to SLA
• Work with major incident managers and peers from other groups to resolve major incidents to resolution
• Prepare root cause analysis as required and present as appropriate
• Participate in on-call rotation for out of hours support related to supporting storage infrastructure globally
• Work proactively to manage performance of the storage technologies and avoid issues related to performance
• Use appropriate tools and processes to diagnose and address in a timely manner
• Participate in vendor service review to ensure that they are attaining agreed service levels
• Estimate, Plan and Lead internal small to medium sized projects
• Create, modify and publish process and procedural documentation
• Perform installations, patch & code upgrades, capacity planning and performance tuning through approved Change Management mechanisms of the Storage Assets globally
• Maintain and monitor compliance to corporate security policies
• Participate in Storage Security Audit reviews regularly to ensure they are compliant and address any issues immediately
• Identify and implement process improvements including automation where appropriate
• Support application Disaster Recovery tests

Requirements

• Bachelor's degree in computer science or related field from an accredited college/University or equivalent combination of education, professional training and experience
• Over 4 years hands-on experience in a technical storage infrastructure operational role
• Technical understanding of storage technologies including but not limited to Cloud Technologies including AWS, Azure and Oracle Cloud
• Expert knowledge on FSx for OnTap and Azure File services
• NetApp: CDOT, Operations Manager, OCUM, OnCommand Insight
• Dell EMC: PMAX and associated management tools
• Cisco Switch management
• Excellent communication skill required, both written and verbal
• Excellent interpersonal skills and a genuine desire to help resolve technical issues with a sense of urgency
• Ability to actively troubleshoot incidents and escalate appropriate
• Understanding of ITIL and ISO operating guidelines, certification in ITIL preferred
• Proven ability of process development and good understanding of service delivery principles
• Hands-on experience supporting multi-platform storage environments

Tech Stack

• AWS
• Azure
• Cloud
• Oracle

Benefits

• Professional development opportunities
• Interesting work
• Supportive leaders
• Vibrant and inclusive culture
• Career opportunities
• Benefits and rewards to enhance your well-being