Schedule and perform on-site maintenance, repair, and installation of Cytomat and LAI systems
Deliver on-site training on system service, maintenance, and basic operation
Manage and maintain local spare parts inventory
Ensure accurate and timely completion of service documentation, including reports, work orders, and quotes
Diagnose issues remotely or via phone and coordinate on-site interventions when required
Dispatch and manage third-party service providers when necessary and follow up on resolution
Monitor contract, warranty, and service status for installed customer base

Technology diploma in Mechatronics, Electro-mechanical Engineering, Electrical or Mechanical Engineering, or equivalent
Minimum of 5 years of practical field service experience or experience troubleshooting laboratory equipment and software
Proven experience with automation systems, robotics, and/or instrumentation
Strong multi-disciplinary technical expertise across software, electrical, and mechanical systems
Proficiency with computers, serial communications, networking, and diagnostic tools
Basic programming knowledge to interpret and understand system logic
Strong diagnostic and problem-solving skills using schematics, software tools, and technical documentation
Ability to work independently while collaborating effectively within a team
Excellent interpersonal and communication skills with a strong customer focus
Professional working proficiency in English and Danish is required, additional languages are advantageous
Valid driver’s license and willingness to travel extensively
Physical ability to lift up to 50 lbs and work in laboratory environments
Availability to respond to urgent customer needs
Commitment to following all safety protocols, including working in cleanroom environments

Engineer III, Field Service

Key skills