Technical Product Manager

Role Overview

• Own roadmap priorities, features, backlog items, and product/service configuration workflows for assigned catalog platform capabilities, ensuring alignment with business and technical goals across care, retail, self-service, B2B, consumer, go-to-market, and supply chain channels.
• Conduct market, customer, partner, and product research to find opportunities to inform and advise decisions based on data analysis and customer feedback.
• Translate product strategy into detailed features, user stories, acceptance criteria, and backlog priorities that Agile development teams can implement.
• Partner with engineering, architecture, business, go-to-market, consumer, B2B, supply chain, retail, care, and self-service partners to clarify requirements, handle dependencies, coordinate releases, and drive timely product delivery.
• Support modernization efforts that improve product configuration, testing, validation, launch readiness, service operations, and delivery efficiency through scalable processes and automation.
• Supervise product performance and quality in production, addressing defects and driving continuous improvement.
• Use product metrics, internal targets, delivery outcomes, and customer impact to evaluate success and find opportunities for efficiency gains, faster time to market, and improved customer experiences.
• Responsible for other duties/projects as assigned by business management as needed.

Requirements

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
• 3+ years experience in hands on technical role writing production code, solution engineering, or technical architecture in large scale company/application/product environment. (Required)
• 5+ years of relevant Product Management experience in an agile software product development environment. (Required)
• Proven success in delivering software with Agile Scrum methodologies and other commonly used tools. (Required)
• Strong requirements elicitation and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)
• Experience with Agile backlog/project management tools. (Required)
• Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)
• Experience in delivering large and sophisticated business/technology initiatives as Product Manager or lead technology role. (Required)
• Proven track record to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence. Excellent written and verbal communication skills with ability to present sophisticated technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)
• Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)
• Knowledge of full technology stack on which your assigned product runs. (Required)
• Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data. (Required)

Tech Stack

• SQL
• Tableau

Benefits

• medical, dental and vision insurance
• flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off and up to 12 paid holidays
• which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
• paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short
• and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs