Drive operational excellence across the organization's privileged access management ecosystem.
Oversee production-level support, maintenance and reliability of all PAM platforms.
Ensure secure, compliant, and performant privileged access across hybrid infrastructure.
Act as the escalation point for complex issues, leading a high-performing team.
Support key PAM platforms and implement governance models for consistent privileged session management, secrets rotation, and least privileged enforcement.
Manage incident response, problem management, and root cause analysis for PAM tooling.
Establish and refine operational standards, SLOs, and change management processes.
Partner with tech and cyber infrastructure teams to deploy upgrades, patches and new integrations securely.
Develop dashboards and reports for PAM health, usage metrics, and compliance posture.
Provide executive-level insights into platforms stability, capacity, and security risk reduction.
Champion automation initiatives for account onboarding, credential rotations, and alerting workflows to drive efficiency and security posture improvements.
Mentor support engineers and managers, focusing on skill development and operational maturity.

10+ years of experience in Identity and Access Management, with at least 5 years focused on PAM operations/ support.
Proven leadership managing production support teams in large enterprise environments
Deep hands-on expertise with PAM platforms, ideally CyberArk (PAS, CPM, PVWA, PSM, EMP, PCloud)
Strong familiarity with Windows/ Linux administration, Active Directory, network segmentation, and vault integration.
Understanding compliance requirements (SOX, NIST, ISO 27001, CIS Controls) and audit processes.
Skilled in root cause analysis, system monitoring, and infrastructure automation (e.g. PowerShell, REST APIs, Ansible, Terraform)
Excellent communication and executive reporting skills, ability to translate technical impact into business risk context
Nice to have: Experience with endpoint privilege management and cloud access support across Azure and AWS
Prior experience implementation CyberArk PCloud, or Secrets Manager.
Familiarity with CI/CD pipelines, DevOps integration, or cloud-native PAM deployment
Experience managing vendor relationships and contract renewals for identity security platforms.
Knowledge of emerging AI-drive identity security or behavioral analytics technologies.

A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Stock where applicable
Leaders who support your development through coaching and managing opportunities
Support from a dynamic, collaborative, progressive, and high performing team
World-class tools and training
Opportunity to achieve great success and grow your career with RBC
Ability to make a difference and lasting impact
A world-class training program in financial services
Opportunities to do challenging work

Director, PAM Systems Support – Global Security

Key skills