Staff Application Operations Engineer – Enterprise Analytics

Role Overview

• Lead day-to-day support operations for Enterprise Analytics solutions supporting Finance, Treasury, Sourcing, and Payroll, ensuring stable, high-quality, and business-aligned service delivery.
• Coordinate and oversee a large contractor support team, driving operational discipline, issue prioritization, escalation management, and service performance across the enterprise analytics landscape.
• Lead monitoring and support of data pipelines, ingestion processes, orchestration jobs, and reporting dependencies, ensuring timely identification and resolution of failures, delays, and data outages.
• Oversee data availability, latency, completeness, and accuracy monitoring for critical enterprise datasets and reports, with strong focus on business continuity and close-period readiness.
• Lead functional data audit and reconciliation support across source-to-report flows, partnering with business, audit, and technical teams to validate data integrity and resolve data exceptions.
• Drive data issue analysis and resolution, coordinating root cause analysis and recovery actions across source applications, engineering teams, reporting operations, and business stakeholders.
• Oversee reporting operations performance and availability, ensuring critical reports, dashboards, and reporting services remain reliable and performant for end users.
• Lead end-user support and communications for report issues, access concerns, data questions, and known outages or delays, ensuring clear, proactive, and timely communication to impacted users.
• Provide operational leadership for monthly, quarterly, and annual financial close support, ensuring heightened monitoring, rapid issue triage, and strong cross-team coordination during critical close windows.
• Ensure SOX audit readiness and support, including operational process discipline, evidence management, documentation, and support for internal and external audit requirements.
• Partner with development and engineering teams on code optimization and performance tuning to improve pipeline stability, report performance, and overall supportability of analytics solutions.
• Collaborate closely with Finance COE, upstream source system teams, downstream application teams, reporting operations teams, and platform teams to improve end-to-end service reliability and issue resolution.
• Support release management collaboration, including release readiness, production validation, deployment coordination, and post-release stabilization for changes impacting enterprise analytics services.
• Drive continuous improvement across support processes, post-mortem reviews, SOPs, monitoring, issue prevention, and service delivery practices.

Requirements

• Bachelor’s degree from an accredited university or college, or equivalent knowledge and experience.
• Advanced experience in Data & Analytics, analytics/reporting support, enterprise data operations, or digital technology application support.
• Demonstrated experience supporting enterprise reporting and analytics solutions in a complex business environment.
• Good understanding of financial processes, with experience supporting analytics or reporting solutions used in financial close, controllership, finance operations, treasury, sourcing, or payroll-related processes.
• Experience coordinating operational support in environments requiring strong incident management, issue resolution, stakeholder communication, and service level performance.
• Working knowledge of data pipelines, data quality monitoring, reporting operations, and enterprise support models.
• Experience supporting applications, reports, or data environments with SOX/compliance requirements.
• Proven ability to work across global, matrixed teams and drive outcomes without direct people leadership.
• Strong analytical, problem-solving, and decision-making skills, with ability to manage multiple priorities in a business-critical environment.
• Strong written and verbal communication skills, with ability to communicate effectively across technical teams, business users, and leadership stakeholders.

Benefits

• Relocation Assistance Provided: No