Order Support Specialist

Role Overview

• Ensuring hospitals and care teams experience smooth, timely order processing when a medical sales territory is temporarily uncovered
• Partnering closely with hospital staff, nurses, and internal care teams to ensure orders move forward without unnecessary delays
• Serving as a coordination and quality checkpoint to support continuity of care
• Reviewing documentation, confirming insurance details, and applying business rules to ensure orders are complete, accurate, and compliant
• Resolving gaps, communicating delivery expectations, and maintaining alignment with hospitals, care teams, and nurse partners throughout the process
• Supporting seamless transitions and handoffs when medical sales coverage changes, ensuring continuity for healthcare partners.

Requirements

• High School Diploma/GED AND (7) Seven years of experience in healthcare operations, medical sales support, DME, home care, or a healthcare environment
• Previous experience acting as a liaison between sales, clinical, and operational teams to facilitate collaboration and streamline processes
• Demonstrated history of communicating next steps and procedures effectively to clinical partners
• Experience managing documentation and ensuring adherence to established process standards
• Experience managing order and documentation workflows, consistently ensuring efficient processing and maintaining accurate records
• A proven track record of verifying insurance coverage and coordinating with payers to facilitate timely approvals and resolve discrepancies
• Demonstrated experience applying payer and business rules to support accurate and compliant order processing
• Experience communicating directly with clinical and hospital-based customers to address their needs and provide timely updates.

Benefits

• Medical
• Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences
• Retirement Benefits