Operate as a strategic partner to customers, not a reactive support layer, leading success planning, aligning on business goals, and ensuring customers realise measurable value from the platform
Maintain GRR >90% with risks proactively identified and mitigated ahead of renewal.
Ensure customers are actively using core use cases with demonstrated, measurable value.
Continuously identify and influence meaningful expansion opportunities through account insight and engagement.
Manage the portfolio with structured, forward-looking engagement, supported by consistent success plans and cross-functional alignment with TAMs, Sales, and Product.

7+ years of experience in Customer Success managing large enterprise customers, preferably in developer tooling or DevOps-focused SaaS.
Experience leading 10-20 enterprise accounts, working with Ic to C level stakeholders
Past executive presence to lead renewal conversations, QBRs, and value discussions
Proven track record of driving strong retention outcomes (e.g., GRR) and expanding customer value through adoption, executive engagement, and strategic account planning.
Technically fluent and able to engage credibly with engineering teams; familiar with cloud infrastructure, CI/CD workflows, and developer tooling concepts (no coding required).
Familiarity with HubSpot and other CS/CRM platforms.
Experience in a high-growth startup or scale-up environment, where you’ve contributed to both building and executing CS motions. (preferred)

Fully remote
Competitive salary
Annual company retreat
2 extra company-wide holidays
Unlimited PTO
401K and private medical
Friendly and inclusive workplace culture (community guilds and online company events)**

Senior Enterprise Customer Success Manager

Key skills