Partner directly with IRS stakeholders to identify where Agentforce can automate or augment critical business processes
Translate those needs into precise user stories, agent instructions, and process models, ensuring AI behavior is secure, grounded, and policy‑aligned
Play a key role in AI governance, validation, and change management as federal users begin working alongside autonomous digital assistants
Facilitate structured discovery workshops with IRS stakeholders to identify and prioritize processes suitable for automation using Agentforce
Document detailed user stories, acceptance criteria, and Agent Instructions (prompts) to ensure AI behavior aligns with IRS policies and constraints
Develop clear as‑is and to‑be process flows, highlighting where AI agents can reduce manual effort or improve data accuracy
Define and support AI testing and governance practices, including grounding validation and participation in User Acceptance Testing (UAT)
Ensure agents operate within security, compliance, and hallucination‑prevention boundaries appropriate to a federal environment
Create training materials and change documentation to help IRS teams effectively adopt and work alongside autonomous digital assistants.

Active IRS Minimum Background Investigation (MBI) or Public Trust clearance (required)
Salesforce Certified Business Analyst and Certified Agentforce Specialist Certifications are required
4+ years of experience as a Salesforce Business Analyst, including at least 1 year focused on AI‑driven solutions or automated workflows
Practical experience working within the Agentforce framework, including defining Topics and Actions
Strong understanding of Salesforce Data Cloud, especially how data feeds and constrains agent behavior
Hands-on expertise with Salesforce Flow, representing the actions executed by AI agents
Proficiency with Jira, Confluence, and Lucidchart for requirements, traceability, and visualization
Exceptional communication skills, with the ability to explain AI concepts such as grounding, reasoning, and guardrails to federal leadership.

Salesforce Business Analyst

Key skills