About this role

Serve as the dedicated technical support contact for Newborn Screening scientists and bioinformatics users via phone, email, and on-site visits, ensuring timely, high-quality resolutions.
Troubleshoot and reproduce issues across NGS workflows, from pipeline configuration to data quality control.
Translate complex bioinformatics concepts into clear, actionable guidance tailored to user needs.
Collaborate with product and engineering to escalate defects, influence roadmaps, and advocate for customer priorities.
Partner with the sales team to support software product demonstrations and technical evaluations.

Bachelor’s degree or higher in bioinformatics, computational biology, computer science, or a related field.
2 years of hands-on experience analyzing next generation sequencing data; familiarity with NGS data formats, pipelines, and quality control processes.
Strong communication and problem-solving skills.

Customer Support Specialist – Bioinformatics

Key skills