Researches and resolves billing errors, disputes, cash application, and other issues through regular customer account audits to provide customers and business partners with accurate billing information while maintaining a high level of customer satisfaction.
Resolves account inquiries and escalates unsettled discrepancies to provide timely resolution.
Assists in training associates on Accounts Receivable policies, procedures, and functionality available in company platforms.
Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries. Works to resolve issues timely.

High school diploma or GED is required.
Minimum of one year of customer service experience in a blended call center environment is required.
Experience with a multi-channel product environment is preferred.
Knowledge of general accounts receivable concepts and systems, and Microsoft Office (i.e. Excel, Word, etc.) is required.
Must be detail oriented, organized, and accurate, and possess strong verbal and written communication skills.

Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity insurance, and legal plan
Tuition reimbursement

Accounts Receivable Specialist

Key skills