Benefits Administrator

Role Overview

• Serve as the primary contact for routine client and member service needs, including ID cards, claims issues, eligibility inquiries, and general benefit questions.
• Respond to hotline and email requests promptly and professionally, ensuring client and member satisfaction.
• Document all interactions thoroughly within internal systems.
• Maintain accurate and up-to-date client records within the BAM system.
• Monitor internal workflows and ensure tasks are completed in a timely and compliant manner.
• Peer review marketing proposals and provide constructive feedback to the Marketing Analyst.
• Update AMS with fee agreements and coordinate invoicing when applicable.
• Prepare and distribute benefit summaries, enrollment guides, and other client-specific communication materials.
• Create Open Enrollment and new hire benefit guides tailored to client plans.
• Support and attend employee education sessions (virtual or in-person), including Q&A and general benefit support.
• Coordinate with vendors and carriers to ensure open enrollment activities are completed on time.
• Respond to employee questions and requests, escalating as needed.
• Distribute templated compliance communications for requirements such as PCORI, ACA filings, Medicare Part D, Wrap Documents, and Section 125 plans.
• Request and track Certificates of Coverage from carriers.
• Update plan information and rates with COBRA vendors.
• Maintain the Wrangle dashboard to support Schedule A and 5500 filing timelines.
• Work cross-functionally with Marketing Analysts, Account Executives, and other internal teams to support strategic client objectives.
• Provide updates on service issues, assist with marketing or implementation needs, and contribute to a consistent, high-quality client experience.
• Proactively communicate internal updates and ensure visibility into client status across teams.
• Perform other duties as assigned.

Requirements

• Minimum of high school diploma or general education degree (GED)
• 1-2 years of experience in account management, client services, or a related field.
• Proficient with MS Office Suite and Excel
• Organizational, verbal, and written communication skills.
• Ability to maintain a high level of confidentiality.
• Willingness to travel
• Associate’s or Bachelor’s in a business or financial related discipline (preferred)
• Minimum typing speed of 40 to 50 words per minute (preferred)
• Agency Management System knowledge (preferred)

Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.