Key skills
Leadership
About this role
Role Overview
- Communicating with the law enforcement community in regards to life threatening situations 24x7x365.
- Demonstrating a keen ability to multi-task while still making sound decisions under high pressure situations.
- Ensuring that all cases are correctly documented and managed end to end in compliance with all applicable laws and company procedures.
- Understanding the applications and systems necessary to track, process and respond to life threatening/emergency situations.
- Collaborating with appropriate departments specifically with Network/Security/Legal.
- Providing value-add feedback to leadership on call/case handling.
Requirements
- Bachelor's degree or four or more years of work experience.
- Wireless, legal, customer service or technical support experience.
- Must be able to obtain National Security Clearance.
- Ability to adhere to an in-office schedule including nights, weekends, and holidays in the Basking Ridge, NJ office.
Benefits
- medical, dental, vision
- short and long term disability
- basic life insurance
- supplemental life insurance
- AD&D insurance
- identity theft protection
- pet insurance
- group home & auto insurance
- matched 401(k) savings plan
- up to 8 company paid holidays per year
- up to 6 personal days per year
- paid parental leave
- adoption assistance
- tuition assistance
- up to 15 days of vacation per year