Answer incoming calls promptly and professionally, addressing inquiries related to educational programs and services.
Provide accurate and detailed information regarding admissions, financial aid, and course offerings.
Assist with the scheduling of campus tours and informational sessions for prospective students.
Maintain detailed records of calls and follow up as necessary to ensure guest satisfaction.
Collaborate with team members and management to meet and exceed customer service metrics.
Handle customer complaints and inquiries with professionalism, resolving issues in a timely manner.
Stay updated on university programs and policies to provide accurate information to callers.

High school diploma or equivalent; relevant coursework in communication or customer service is a plus.
Previous experience in a call center or customer service role is preferred.
Excellent verbal and written communication skills to interact clearly with callers.
Strong organizational skills and ability to handle multiple tasks effectively.
Familiarity with CRM software and basic computer skills, including Microsoft Office Suite.
A customer-focused attitude and a desire to help others succeed.
Willingness to work flexible hours, including evenings and weekends as needed.

Call Center Representative

Key skills