promote and encourage the usage and adoption of Autodesk products
onboard new customers with a focus on accelerating their time to value and helping them achieve their business initiatives and desired outcomes
seek areas to expand solution adoption, and recommend best practices to improve their post-purchase adoption
hold regular success planning meetings, check-in calls, executive business reviews, and mentoring sessions with customers
leverage customer usage and health data to monitor account well-being, with the intent to detect potential churn issues and take proactive measures to reduce them
develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within Autodesk
propose and build processes to allow our organization to scale, and collaborate with various stakeholders and teams to improve the way we work

5+ years of experience in a customer facing, B2B role (Customer Success, Account Management, or similar)
4-year degree or equivalent experience
Can travel up to 25% for in-person customer engagements and internal meetings
Have the intellectual curiosity to continually learn about your customers, their industry, their competitive landscape, and Autodesk’s offerings
Have capacity for running discovery discussions, with the ability to learn and understand the AEC (Architecture, Engineering, and Construction) industry
Are resilient as your customers’ and Autodesk’s priorities evolve
Are passionate about solving customer problems and make decisions with a customer-first mindset
Take accountability for value delivery within your book of business to ensure customers maximize their ROI with Autodesk
Build strong rapport and understand diverse perspectives within the account team to foster deep trust and a collaborative environment
Address conflict and misalignment constructively, prioritizing solutions and relationships
Demonstrate executive presence and excellent communication skills, and can articulate complex ideas with clarity to diverse audiences
Can interpret difficult situations and help provide solutions for resolution
Are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating cross functionally with sales to ensure renewals and identify expansion opportunities.

Customer Success Manager, Construction

Key skills