Provide on-site and remote technical support at customer and OEM sites across multiple packaging applications (e.g. VFFS, flow wrap, lidding, HFFS pouch, blister)
Diagnose and resolve material, machine, and product interaction issues
Deliver detailed service reports and share actionable insights internally
Support packaging trials from initial testing to industrial scale-up
Collaborate with R&D and customers to validate new products and ensure machine compatibility
Gather and analyse key technical data to accelerate product development
Drive troubleshooting efforts for quality-related issues, working cross-functionally with customers and internal teams
Support root cause analysis, claim resolution and minimize business impact
Contribute to new business opportunities by supporting technical trials and customer onboarding
Maintain strong relationships with customers, OEMs, and internal stakeholders
Provide technical expertise to support specification changes, plant transfers, and business continuity initiatives
Manage your own schedule to meet customer and business priorities
Track progress on trials and growth opportunities
Requirements
Engineering or scientific degree (or equivalent industry experience)
1–2+ years of experience in flexible packaging or packaging machinery
Good understanding of converting processes and filling/packaging equipment
Knowledge of packaging validation procedures
Strong technical troubleshooting and problem-solving skills
Excellent communication skills with a customer-focused mindset
Ability to work independently in a fast-paced environment
High level of organization, rigor, and attention to detail
Fluent in French and English (additional European languages are a plus)
Willingness to travel up to 70% across the region
Benefits
Work at the intersection of innovation, sustainability, and industrial technology
Exposure to diverse packaging technologies and manufacturing environments