Follow SOP’s to reduce aging AR >60‑day balances
Outreach to customers by phone, email, and/or letters
Handle sensitive information in a confidential manner
Prepare updates on account resolution for various levels of leadership
Document all activities and attempts to reduce balances
Prepare placement packages for outside attorneys for possible litigation
Communicate via telephone with operations management, physicians, attorneys, and internal customers
Utilize tools to obtain improved billing information
Perform research and evaluation of complex projects/assignments to identify and measure financial implications
Analyze and determine areas for process improvement and education

High School Diploma or GED equivalent
1 year of relevant healthcare billing experience
1 year of experience in a call center, customer service, or collections environment
Proficiency in Microsoft Office products, including but not limited to Excel
Ability to compile and organize data
Critical thinking skills and a basic understanding of medical and computer skills
Ability to work independently and manage time effectively
Dedicated, quiet workspace free from distractions
Internet download speed of at least 50 Mbps (no satellite internet)
Equipment must be connected via Ethernet (Wi-Fi, mobile routers, or hotspots are not supported)

Credit & Collections Specialist

Key skills