Lead and manage a large, multi-functional Business Banking Lending Center (BPLC) encompassing service representatives, underwriters, portfolio managers, and credit approvers.
Own the end-to-end lending operating model, ensuring underwriting and servicing processes are well-designed, documented, tested, and consistently executed.
Maintain a strong culture of risk management and control aligned with enterprise frameworks and regulatory expectations.
Address complex customer concerns, complaints, and escalations to ensure fair, timely, and favorable resolution.
Partner with senior executives and business leaders to align operational capabilities with growth, risk, and financial objectives.
Develop and oversee performance, risk, and compliance reporting across operations, training, and automation.
Lead the design and delivery of enterprise learning programs, including digital content, virtual sessions, and on-the-job training.

Extensive experience in business banking operations, lending platforms, transformation, or credit enablement.
Proven success leading large, complex, multi-disciplinary teams.
Deep knowledge of lending operations, technology platforms, automated credit decisioning, and regulatory requirements.
Strong program, change, and financial management capabilities.
Data-driven leader with the ability to translate strategy into scalable execution.
Exceptional communication and influencing skills at the executive level.
Verbal & written communication skills
Expert.
Analytical and problem solving skills
Expert.
Influence skills
Expert.
Collaboration & team skills; with a focus on cross-group collaboration
Expert.

Managing Director – Head, U.S. Business Banking Loan Underwriting, Operations, Transformation

Key skills