Communications and Change Management Lead

Role Overview

• Lead communications and organizational change management support across enterprise IT and transformation initiatives
• Develop communication plans, stakeholder engagement plans, messaging, and outreach materials for varied internal audiences
• Create and maintain communications products such as newsletters, briefing materials, announcements, presentations, and knowledge materials
• Support change adoption by developing communication approaches that reduce resistance, improve understanding, and reinforce new ways of working
• Coordinate with program, strategy, governance, and technical teams to align messaging with initiative goals and delivery milestones
• Support forums, meetings, and engagement activities that improve transparency, awareness, and stakeholder participation
• Track communication effectiveness, stakeholder feedback, and adoption indicators to inform continuous improvement
• Maintain communication and knowledge materials across approved enterprise collaboration platforms

Requirements

• Bachelor’s degree in communications, organizational development, public administration, business, or a related field.
• 5+ years of experience developing and executing communication strategies, stakeholder engagement plans, or organizational change management plans
• 3+ years of experience supporting enterprise IT, digital transformation, modernization, or similarly complex organizational initiatives
• Master’s degree in communications, organizational development, public administration, or a related field (Preferred)
• Prosci Change Management Certification or equivalent (Preferred)
• 3+ years of experience producing executive and staff-facing materials such as briefing memos, newsletters, presentations, talking points, or outreach content (Preferred)
• 3+ years of experience supporting stakeholder engagement across cross-functional business and technical teams (Preferred)
• 3+ years of experience planning or supporting change adoption activities, including messaging, training support, readiness activities, or feedback collection (Preferred)
• 2+ years of experience measuring communication effectiveness, stakeholder engagement, or adoption outcomes using qualitative or quantitative methods (Preferred)
• 2+ years of experience supporting communications in a federal environment or similarly regulated enterprise setting (Preferred)
• 2+ years of experience maintaining content in collaboration and knowledge platforms such as SharePoint, Confluence, JIRA, or M365 (Preferred)
• 2+ years of experience facilitating meetings, forums, workshops, or stakeholder sessions in support of program communications or change efforts (Preferred)
• 2+ years of experience supporting CIO, PMO, governance, or enterprise transformation functions (Preferred)
• 2+ years of experience supporting communications for identity, shared services, governance, or enterprise platform initiatives (Preferred)
• Certification in technical communication, UX writing, or change management is desirable (Preferred)

Benefits

• Reasonable Accommodations available
• Equal Opportunity Employer