Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty.
Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience.
Monitor customer’s usage of product(s) and services helping grow monthly recurring revenue by driving adoption and identifying new upsell and cross-sell opportunities.
Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio.
Be an expert on the EverHealth Platforms maintaining a deep understanding of our technology and products.
Have general knowledge of our EverHealth portfolio of products and how they add values to our customers.
Understand customer needs and identify and share best product workflows that help them close process gaps and improve success metrics.

Bachelor’s Degree preferred
2-4 years relevant service/relationship management experience
Prior SaaS account management experience highly desired, healthcare industry experience is a plus.
Experience handling multiple tasks required.
A willingness to take initiative and solve problems.
An orientation toward constantly improving processes and management best practices.
A willingness to share with the team practices at your prior companies that helped create great customer experiences.

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

Digital Customer Success Manager

Key skills