About this role

Oversee the Technical Account Managers (TAMs) responsible for Global and Enterprise East account segments
Drive effective, proactive and strategic high touch technical support to customers
Lead team to deliver best in class service consistently exceeding KPIs
Manage and develop team members through regular performance reviews and coaching
Define annual team goals aligned to company objectives
Communicate and collaborate with leadership across all IAS customers
Build effective relationships with peers in Sales, Customer Success, Product and R&D Orgs
Champion the adoption of new AI-powered tools and technologies for operational excellence
Participate in cross-departmental improvement initiatives to transform IAS customer support

10+ years of experience in marketing/digital/ad tech/mar tech in a technical organization
Experience managing high performing teams
Ability to manage and prioritize between many concurrent projects
Strong decision-making skills
Technical proficiency and technical abstraction skills
Solid knowledge of market trends, and operational trends across the industry
Experience with Salesforce, programmatic, ad servers, rich media ads, trafficking, and databases.

Director, Technical Account Management

Key skills