Technical Writer

Role Overview

• Support program tasks, covering documentation, manuals, user training materials, and ongoing content updates.
• Develop, maintain, and update technical documentation, system manuals, standard operating procedures (SOPs), and operational guides.
• Create clear, concise, and user-friendly documentation for both technical and non-technical audiences.
• Produce and maintain end-user training materials, including guides, job aids, knowledge base articles, and instructional content.
• Ensure all documentation adheres to federal government documentation standards, including applicable compliance frameworks such as DoD 5015.2 records management standards and 508 compliance on all formal deliverables.
• Collaborate with product owners, business analysts, developers, and SMEs to gather requirements and validate technical accuracy of documentation.
• Translate complex technical and system information into structured, accessible content for end users and stakeholders.
• Maintain version control and ensure documentation remains current with system updates, releases, and process changes.
• Participate in proposal reviews, including grammar editing, technical consistency review, and documentation quality assurance (508 compliance) for federal submissions.
• Ensure consistency in tone, formatting, terminology, and branding across all documentation deliverables.

Requirements

• Bachelor’s degree in English, Communications, Technical Writing, Information Systems, or related field (or equivalent experience).
• 5+ years of experience in technical writing, documentation development, or related roles in federal or enterprise environments.
• Proven experience developing SOPs (Standard Operating Procedures), technical manuals, and structured operational documentation.
• Experience working in federal government environments, with strong understanding of documentation standards and compliance requirements.
• Experience supporting CMS (Centers for Medicare & Medicaid Services) programs or similar healthcare government initiatives is required.
• Knowledge of Section 508 accessibility standards for documentation and training materials.
• Familiarity with DoD 5015.2 documentation and records management standards or equivalent federal documentation frameworks.
• Experience developing end-user training materials and instructional content for digital systems or enterprise applications.
• Strong editing, proofreading, and quality assurance skills, including experience supporting proposal and technical document reviews (grammar, clarity, and technical accuracy).
• Ability to work with cross-functional teams including product, engineering, and business stakeholders.
• Strong written and verbal communication skills.
• High attention to detail with strong editing and proofreading capabilities.
• Ability to translate complex technical concepts into clear, user-focused content.
• Strong collaboration skills across technical and non-technical teams.
• Ability to manage multiple priorities in a fast-paced, regulated environment.
• US Citizenship or Permanent Residency required.
• Must reside in the Continental US.
• Depending on the government agency, specific requirements may include public trust background check or security clearance.

Benefits

• health care
• dental
• vision
• life insurance
• 401(k)
• paid time off including PTO, holidays, and any other paid leave required by law.