Be the main Inspiration day-to-day point of contact for assigned customers, owning customer health, retention, and daily account coordination
Establish strong customer relationships by understanding needs, anticipating and solving problems, planning and executing with excellence, and building trust
Develop and maintain in-depth knowledge of Inspiration Fleet and Energy products to provide customers with enhanced solutions that support their core business
Understand the business model of assigned customers and how their corporate goals translate into fleet and energy priorities, ultimately helping each customer achieve them
Collaborate with internal Subject Matter Experts as well as external client stakeholders to deliver a best-in-class fleet and energy program
Project manage customer initiatives, driving agendas for weekly, monthly, and quarterly meetings, and partner with internal resources to deliver customer business reviews
Lead exception oversight and cross‑functional communication between customer and internal teams, proactively managing activities such as vehicle ordering, transport logistics, service delivery needs and status updates
Help to build, integrate, and constantly improve upon internal processes
Serve as the “voice of the customer”, bringing valuable insights to internal teams that help guide product and services development as well as inform operational processes

5+ years in a customer-focused role with proven ability to grow business and drive strong customer satisfaction and NPS outcomes
Detail-oriented, highly organized, personable, and enjoys getting things done
A builder with an affinity for the fast pace and change of a high-growth company
Possesses excellent written and verbal communication skills, high emotional intelligence, and the ability to navigate difficult conversations with empathy and professionalism
Proven listener, critical thinker, and problem-solver
Collaborator with the ability to own and execute independently and through others
Energized by Inspiration’s mission to help fleets modernize for a more sustainable, data-driven, and electric future
Experience or interest in fleet management, mobility, EVs, energy or adjacent industries
Bachelor’s degree or equivalent

Customer Success Manager

Key skills