HSSE Program Manager

Role Overview

• Develop and rollout a comprehensive Business Continuity Program for Canada, the U.S and Latin America.
• Serve as the primary Business Continuity (BC) subject matter expert for the client account, providing guidance and thought leadership to site teams and account leadership.
• Partner with JLL service lines (Integrated Facilities Management, Engineering, Security, Property Management, and Project Management) and key client stakeholders to ensure seamless alignment on BC strategy and execution.
• Lead the annual cycle of Business Impact Analyses (BIAs) and Business Continuity Plan (BCP) development and updates for all in-scope sites.
• Design, facilitate, and document annual BCP testing exercises, including tabletop simulations and drills for high-risk regional scenarios (e.g., earthquakes, hurricanes, blizzards, and civil unrest etc.).
• Ensure the BC program complies with relevant industry standards (e.g., NFPA 1600, ISO 22301) and client-specific requirements.
• Support management of facility maintenance and safety processes and ensure regulatory compliance with Federal and State HSSE standards.
• Support safety risk assessments, regulatory compliance reviews on equipment and process audits, and hazard identification (JLL AIMS submissions), recommending corrective actions.
• Support compliance for Facilities Management with regulating bodies including FDA, OSHA, EPA, Corporate, and Divisional procedures, standards, and regulations.
• Provide Program Oversight for the chemical management for all JLL vendors, including approval/disapproval of all chemicals entering the facility, internal storage and usage, and maintaining all Safety Data Sheets (SDSs).
• Support training compliance for JLL maintenance activities on key safety regulations, including Lockout Tagout (LOTO), Machine Guarding, Electrical Safety, Confined Space, Scaffolding, and Ladder Safety.
• Support the site to ensure inspections and testing of all fire extinguishers, emergency lighting, eye wash stations, safety showers, and other safety equipment.
• Participate in internal and external audits stemming from JLL Good Catch/Near Miss Program, and support compliance with JLL minimum audit standards.
• Document and validate critical recovery strategies, key dependencies (power, water, network), and workaround procedures for critical system failures and site disruptions.
• Develop and maintain risk dashboards and reporting that provide JLL and client leadership with clear visibility into portfolio vulnerabilities, recovery time objectives (RTOs), and plan readiness.
• Prepare quarterly business review (QBR) materials on program status, key risks, and mitigation efforts, and provide evidence for both internal JLL and external client audits.
• Develop and deliver targeted training to JLL site teams on their specific BCP roles and responsibilities during an incident.
• Collaborate and assist the Sustainability team with the implementation of site-level sustainability initiatives, focusing on waste reduction, energy efficiency, and supporting the client’s corporate ESG goals to minimize environmental impact across the regional portfolio.
• Ensure strict EHS Compliance in a robust refrigerant management program, adhering to EPA Section 608 and local regulations, including accurate leak rate monitoring, technician certification tracking, and proper disposal protocols for ODS and HFCs.

Requirements

• University degree in Business Continuity, Operations Management, Occupational Health and Safety, Engineering, or Industrial Hygiene, or equivalent professional experience.
• 5+ years of progressive experience in Business Continuity, Operations Management, Disaster Recovery, Corporate Real Estate Risk Management, or a related field.
• Demonstrated technical/professional knowledge and skills in EHS, including local, state, and federal regulations and codes (e.g., OSHA, EPA, DOT, NFPA, ANSI).
• Solid understanding of operational resilience principles, with a focus on physical infrastructure, critical environments, and facilities management.
• Proven ability to lead through influence, build trusted partnerships with both internal teams and external clients, and deliver results across a diverse set of stakeholders.
• Strong program management skills, with the ability to create and execute detailed work plans, manage timelines, and drive projects to completion independently.
• Exceptional critical thinking and problem-solving skills, with the ability to analyze complex scenarios, identify unseen risks, and propose practical, actionable solutions, including the ability to anticipate, identify, and evaluate hazardous conditions and practices.
• Excellent communication and presentation skills, with the ability to distill complex topics into clear, concise messages for leadership and operational teams.
• Proficiency in MS Office (Word, PowerPoint, Excel, Visio), and/or Google Tools, and familiarity with collaboration tools.

Tech Stack

• RTOS

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay