Sustainable Operations Manager

Role Overview

• Lead and coordinate the transition of utility billing operations for new client accounts, portfolio changes, or exiting portfolios
• Manage the transfer and onboarding of sustainable operations practices and requirements throughout transition projects
• Develop transition plans and checklists for utility billing and sustainable operations, ensuring all necessary steps are executed and documented
• Collaborate with transition teams, vendors, clients, and sustainability representatives to ensure seamless transfer of utility services and sustainable initiatives
• Coordinate utility account setup, data collection, and initial reporting to meet client needs and sustainability objectives
• Provide transition-specific reporting, documentation, and analysis relevant to utility and sustainability data
• Develop and maintain comprehensive transition playbooks for utility billing and sustainable operations, documenting standardized processes, workflows, checklists, and best practices to ensure consistency and quality across all transition projects
• Act as a subject matter resource for best practices in utility and sustainable operations transitions; train and guide stakeholders as needed
• Liaise with finance, procurement, facility management, and sustainability teams to facilitate effective communication and alignment during transitions
• Develop and execute strategies for offboarding utility bill management services when required, ensuring a seamless transition for clients
• Develop and maintain relationships with key stakeholders, including platform leaders, account leaders, finance leads, 3rd party suppliers, and industry partners
• Drive the adoption of innovative technologies and data analytics to enhance utility management capabilities
• Ensure compliance with local, national, and international regulations related to utility management, sustainability and reporting
• Support internal audits and post-transition reviews, identifying improvement opportunities for future transitions

Requirements

• Bachelor’s degree in finance, business administration, energy management, engineering or related field
• 3+ years of experience managing projects or sustainability within large operations
• Exceptional communication skills coupled with excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Establish and maintain strong relationships on all levels of organization
• Strong understanding of energy efficiency and sustainability programs
• Strong understanding of utility bill management
• Excellent project management and problem-solving skills
• Outstanding communication and presentation abilities
• Proven track record of driving process improvements and innovation
• Experience working with multinational clients and diverse teams
• Demonstrated ability to manage client relationships throughout the entire lifecycle, including onboarding, renewals, and offboarding
• Operates with a sense of urgency
• Proactive and self-directed in work habits
• Ability to work independently and manage multiple transition projects simultaneously

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay