HSA Transaction Processing: Process internal bank transfers and wires accurately
Reconcile depository and intermediary bank accounts
Facilitate money movements for HSA contributions and distributions
Facilitate money movements for consumer investment transactions
Coordinate and facilitate sub-custodian processing for financial institutions
Manage Contribution Exception processing from partner notification through resolution
Operational Efficiency: Provide input and support in streamlining processes within the HSA Custodian Operations
Contribute to the development and maintenance of procedures related to HSA Custodian Operations
Maintain positive vendor relationships to ensure smooth operational processes
Data Gathering: Collect and validate data from various internal and external sources to ensure the accuracy and completeness of HSA transactional records
Perform routine analysis to support key operational functions, including daily account reconciliations, exception management, and the investigation of discrepancies
Generate and distribute reports to monitor operational metrics, track service level agreements (SLAs), and provide leadership with insights into transaction volumes and trends
Leverage data to identify opportunities for process automation, risk mitigation, and operational efficiency improvements
Risk Mitigation and Error Resolution: Identify and escalate potential risks or control gaps in operational processes
Investigate and resolve transaction discrepancies and errors in a timely manner, documenting the resolution process
Customer and Partner Support: Respond to consumer and partner inquiries related to HSA Custodian processing such as tax reporting, unclaimed property, and contribution processing within service level agreement while demonstrating best-in-class customer service SLA Support
Support internal teams and report on external service level agreements
Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes
Completes other projects as assigned
Requirements
Bachelor’s Degree in business, finance, accounting or related field preferred but not required
Strong analytical and problem-solving skills with an exceptional commitment to accuracy and detail
High proficiency with spreadsheet software (e.g., Microsoft Excel, Google Sheets)
Effective communication skills (both written and verbal) for collaborating with internal teams and external partners
Excellent organizational and time-management abilities to manage multiple tasks in a fast-paced environment
A proactive and self-motivated work ethic with the flexibility to adapt to change
Must successfully pass a background investigation
Preferred Qualifications: Direct experience with HSA/custodial operations or in a treasury or accounting role
Strong customer service and interpersonal skills
Experience with VLOOKUPs, pivot tables, MACROs and AppScripts
Experience with wire transfer platforms and core banking systems
Proven ability to adapt to change and take initiative on new projects
1-2 years of experience working in the Financial Services industry
Benefits
health, dental and vision insurances
retirement savings plan
paid time off
health savings account
flexible spending accounts
life insurance
disability insurance
tuition reimbursement
quarterly or annual bonus or commission for sales roles