Custodial Operations Analyst 1

Role Overview

• HSA Transaction Processing: Process internal bank transfers and wires accurately
• Reconcile depository and intermediary bank accounts
• Facilitate money movements for HSA contributions and distributions
• Facilitate money movements for consumer investment transactions
• Coordinate and facilitate sub-custodian processing for financial institutions
• Manage Contribution Exception processing from partner notification through resolution
• Operational Efficiency: Provide input and support in streamlining processes within the HSA Custodian Operations
• Contribute to the development and maintenance of procedures related to HSA Custodian Operations
• Maintain positive vendor relationships to ensure smooth operational processes
• Data Gathering: Collect and validate data from various internal and external sources to ensure the accuracy and completeness of HSA transactional records
• Perform routine analysis to support key operational functions, including daily account reconciliations, exception management, and the investigation of discrepancies
• Generate and distribute reports to monitor operational metrics, track service level agreements (SLAs), and provide leadership with insights into transaction volumes and trends
• Leverage data to identify opportunities for process automation, risk mitigation, and operational efficiency improvements
• Risk Mitigation and Error Resolution: Identify and escalate potential risks or control gaps in operational processes
• Investigate and resolve transaction discrepancies and errors in a timely manner, documenting the resolution process
• Customer and Partner Support: Respond to consumer and partner inquiries related to HSA Custodian processing such as tax reporting, unclaimed property, and contribution processing within service level agreement while demonstrating best-in-class customer service SLA Support
• Support internal teams and report on external service level agreements
• Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes
• Completes other projects as assigned

Requirements

• Bachelor’s Degree in business, finance, accounting or related field preferred but not required
• Strong analytical and problem-solving skills with an exceptional commitment to accuracy and detail
• High proficiency with spreadsheet software (e.g., Microsoft Excel, Google Sheets)
• Effective communication skills (both written and verbal) for collaborating with internal teams and external partners
• Excellent organizational and time-management abilities to manage multiple tasks in a fast-paced environment
• A proactive and self-motivated work ethic with the flexibility to adapt to change
• Must successfully pass a background investigation
• Preferred Qualifications: Direct experience with HSA/custodial operations or in a treasury or accounting role
• Strong customer service and interpersonal skills
• Experience with VLOOKUPs, pivot tables, MACROs and AppScripts
• Experience with wire transfer platforms and core banking systems
• Proven ability to adapt to change and take initiative on new projects
• 1-2 years of experience working in the Financial Services industry

Benefits

• health, dental and vision insurances
• retirement savings plan
• paid time off
• health savings account
• flexible spending accounts
• life insurance
• disability insurance
• tuition reimbursement
• quarterly or annual bonus or commission for sales roles