Administer and configure HubSpot CRM, working closely with Marketing, Sales, Customer Service, and Operations teams to meet evolving business needs.
Partner with cross-functional stakeholders to understand requirements and translate them into scalable CRM solutions.
Manage and maintain CRM objects, pipelines, properties, workflows, lists, reports, dashboards, and user permissions.
Ensure high data quality and integrity through routine audits, monitoring, and implementation of governance processes.
Investigate and resolve CRM issues related to properties, automation, reporting, and integrations; escalate complex issues as needed.
Manage incoming CRM-related requests through the ticketing system, meeting defined SLAs for response and resolution.
Develop and maintain internal documentation, standards, and best practices for CRM usage.
Enable and support end users through training, office hours, and ongoing system improvements.
Collaborate with engineering, analytics, and IT teams on integrations, data flows, and system enhancements.
Perform other duties as assigned.

Bachelor’s degree in a technical field, information systems, marketing, or equivalent combination of education and practical experience.
Hands-on experience designing workflows, automation, and reports to support business processes, preferably in HubSpot.
Ability and willingness to travel within the U.S. (including airline travel) is required up to 2 times per year for in-person team and all-company meetings
Strong understanding of CRM data models, automation, and reporting concepts.
Excellent analytical and problem-solving skills with strong attention to detail.
Ability to work independently with minimal supervision in a fast-paced environment.
Strong communication skills; able to translate technical concepts for non-technical users.
Proven ability to manage multiple priorities and collaborate across teams.
2+ years of experience administering a CRM platform (HubSpot preferred; Salesforce or similar acceptable) is preferred.
Experience working in healthcare, medtech, or regulated environments is preferred.
Experience with custom integrations and APIs is preferred.
Familiarity with data governance, privacy, or compliance requirements (e.g., HIPAA) is preferred.

HubSpot CRM Administrator

Key skills