Carrying out on-site and remote technical missions to dealerships, authorised repairers, and technical centres—reducing downtime and clearing backlogs fast
Diagnosing and resolving complex electrical, electronic, multiplexing, and drivability faults
Investigating both single-vehicle issues and systemic fleet concerns, defining containment and corrective actions
Using OEM diagnostic platforms (e.g. wiTECH POD, DiagBOX VCI) for guided diagnostics, ECU updates, reprogramming, and parameterisation
Interpreting wiring diagrams, service manuals, and technical bulletins to pinpoint root causes and define effective repair methods
Producing clear technical reports, incident summaries, and action plans for engineering, quality, and aftersales teams
Managing cases through the Technical Assistance process, ensuring KPI, SLA, and quality standards are met
Coaching and supporting technicians at the point of repair, delivering on-the-job training and knowledge transfer
Feeding recurring issues and lessons learned into knowledge bases to drive continuous improvement
Ensuring safe, cost-aware working practices, while managing tools, equipment, logistics, and accurate case records

Proven background in automotive diagnostics, technical support, dealership workshops, field service, or OEM/Importer technical assistance
Strong hands-on track record resolving complex electrical/electronic issues using OEM diagnostic tools
Ability to work across multiple sites or markets, collaborating with workshops, parts, quality, and engineering teams
Experience producing technical documentation, case reports, and supporting technician training
Ideally, you’ll be qualified to Master Technician level or equivalent through experience.

Technical Support Engineer – Automotive

About this role