Own the measurement plan for healthcare workflow implementations — defining goals, KPIs, success criteria, and reporting cadence for AI-driven workflow deployments across payer and provider customers.
Develop reusable dashboards, scorecards, and data views in Sigma that reflect end-to-end workflow performance: automation rates, containment, escalation patterns, task completion, and downstream outcomes such as authorization approvals or appointment confirmations.
Deliver recurring and ad-hoc reports that translate interaction and operational data into clear narratives and actionable recommendations for Product, Customer Success, and customer stakeholders.
Analyze interaction events across the IntelePeer platform — telephony, ASR/NLU, orchestration, EHR/CRM integrations — to surface how workflows are performing across prior authorization, referral management, claims status, and patient access use cases.
Identify patterns in automation effectiveness, intent and slot performance, call containment, and transfer rates that indicate where workflows are delivering value and where optimization is needed.

Bachelor's degree in a quantitative field such as Statistics, Data Science, Computer Science, Economics, or Industrial Engineering — or equivalent practical experience.
At least three (3) years of relevant data analytics experience in product, operations, consulting, or customer analytics; contact center or conversational AI experience preferred.
Experience building executive-ready dashboards and reporting artifacts for external customers or senior leadership required.
Experience in healthcare IT, revenue cycle, appointment management, or other regulated healthcare workflow environments.
Familiarity with payer/provider administrative processes such as prior authorization, referral management, claims status, or patient scheduling.
Hands-on experience with conversational AI deployments or CPaaS platforms and their associated telemetry.
Relevant certifications (e.g., Snowflake, Power BI, Tableau, Looker) are a plus.

Unlimited Vacation for exempt employees
Paid Holidays
Competitive medical, dental & vision insurance for employees and their dependents
401K Retirement Plan
Stock Options
Company-paid life insurance
Health & Flexible Savings Accounts
Cell phone, gym, and internet reimbursement
Paid Parental Leave
Tuition Reimbursement
Employee Assistance Program (EAP)
Free snacks (Denver, and or Fort Lauderdale)
Fun events (virtual and in-person)

Reporting Analyst, Product Data

Key skills