Provide technical support for desktop systems software, hardware and peripherals, including printers, phones, handhelds and remote laptops in a Windows (XP, 7, 2003, 2008) environment.
Customizes the conversation by articulating clear instructions and troubleshooting information appropriate to the employee’s level of technical knowledge.
Ensures understanding so that all staff is able to perform their job functions.
Install, configure, troubleshoot and resolve hardware, software and connectivity issues.
Provide daily 2003/2008 Active Directory administration of users, desktops and file/folder permissions.
Responsible for user setups, moves and system permissions.
Ensures high priority work is completed within the required timeframe to increase department functionality and eliminate missed deadlines.
Communicates with management if they are unable to meet a deadline.
Maintain and update the ticket tracking, asset management and inventory tracking systems.
Remains flexible, open and positive in the face of changing needs of the company by thinking outside of the box and adjusting plans to meet current needs.
Makes a professional impression at all times with everyone by acting calm, responsible and respectful of others.

Must have experience and knowledge of troubleshooting Microsoft Office MS Word, MS Excel, MS Access, MS Power Point and Outlook.
A minimum of 1 year of experience in a help desk or similar role
High School Diploma or Equivalent
Experience and knowledge troubleshooting Microsoft Office Suite and Windows
Strong ability to prioritize work appropriately, be flexible and be well organized.
Exceptional analytical and problem-solving skills.
Ability to think out of the box and implement smart solutions to ever changing company needs.
Excellent verbal and written communication skills.
Excellent customer service skills.

Medical, Dental, and Vision insurances from premium providers
401K with matching
Company paid Accident and Disability Insurance
Long Term Disability Insurance
EAP, and Travel Assistance
Tuition Reimbursement
Paid Time Off
Sick Time
Wellness Days
Paid Holidays
Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

Help Desk Analyst

Key skills