Customer Service Representative

Role Overview

• Provide support to clients via phone, email, and live chat
• Deliver clear and accurate explanations of financial products
• Manage client expectations during periods of high market volatility
• Escalate complex or sensitive issues appropriately
• Support complaint handling in line with internal procedures
• Ensure all interactions comply with regulations and internal policies
• Identify and appropriately handle vulnerable clients
• Maintain accurate records of client interactions in CRM systems
• Contribute to continuous improvement of customer experience

Requirements

• 3 years' experience in customer service
• Strong communication skills (written and verbal)
• Ability to explain complex information in a simple and clear manner
• High attention to detail and accuracy
• Ability to work under pressure
• Strong problem-solving skills and a proactive mindset
• Customer focus and empathy
• Strong sense of ownership and accountability
• Compliance and risk awareness
• Clear and confident communication
• Adaptability in a fast-paced environment
• Team collaboration