Lead enterprise-wide initiatives to drive customer experience improvements
Prioritize technological development and customer-centric transformation across Avangrid’s Networks utility operating companies
Focus on the execution and delivery of digital tools and platforms within the CX and Digital group
Lead an organization of data scientists and data analysts in the development of robust models to evaluate and project trends and performance for key KPIs and metrics in customer service
Coordinate the digital strategy definition within the CX and Digital group
Collaborate with Application teams in the identification of demand for new Digital solutions
Project scope definition, plan and execution, assigning the different Digital resources required for the projects
Design, development and evolve/maintain of Digital solutions for AVANGRID
Lead the development of Digital Operations capabilities and response
Collaborate in the identification of new Digital Technologies that can be exploited for business advantage
Responsible for the Applications Lifecycle Management, including the implementation of AGILE methodology

Bachelor’s degree in IT, Engineering, Business, or a related field is required
Master’s degree or MBA strongly preferred
Minimum of 10 years of experience in software or digital development, including management experience
Strong leadership and management skills
Strong understanding of new digital technologies and capabilities required
Strong understanding of different architectures and technologies and best practices
Strong understanding of different software development methodologies and best practices
Strong vendor management skills
Ability to build strong relationships with key customers of CX and Digital services
Strong business orientation and presentation skills
Prior management/supervisory/leadership experience
Able to manage multiple priorities, challenging and rigid deadlines and technologies
Able to work with management team counterparts to meet priorities and resolve issues
Program/Project Management

Director – Digital Solutions

Key skills