Director, Change Management – Procurement

Role Overview

• Own day-to-day change execution across S2P initiatives
• Develop and deliver targeted communications to drive clarity, alignment, and engagement
• Design and facilitate role-based training for end users and suppliers
• Conduct impact assessments and translate into actionable plans
• Partner closely with procurement leaders to drive adoption and address resistance in real time
• Track adoption metrics and adjust approach to improve outcomes
• Serve as the primary point of contact for change across the program
• Lead Change Management initiatives by demonstrating comprehensive understanding of Prosci methodology, to employ ADKAR systematic approach to adoption, communication, and training.
• Align Change milestones with Broadridge PMO through regular updates and collaboration to establish milestones and communicate to executive steering committee.
• Facilitate, schedule, and organize stakeholder and role specific training.
• Demonstrate knowledge of Broadridge organization, Fintech companies and impacted stakeholders.
• Leverage understanding of procurement processes, procurement technology and sourcing models.
• Provide direction, identify change impact risks, and develop creative solutions to meet adoption goals.
• Manage internal and external stakeholders, promoting collaboration garnering buy-in to strategic objectives.
• Coordinate enterprise-wide communications and align communication channels through stakeholder segmentation.
• Coordinate regular change update meetings with business leaders to create transparency across project while developing solutions to achieve objectives.

Requirements

• 7–12 years experience in enterprise change management, preferably in procurement or S2P environments
• Proven ability to operate independently and drive execution in a fast-paced environment
• Experience supporting ERP or cloud procurement platforms (e.g., Coupa, SAP Ariba, Zycus)
• Strong communicator who can influence stakeholders at all levels
• Hands-on execution, comfortable as a “player-coach” and change resource on a program
• Analytical/ Problem Solving Skills
• Proficient in Microsoft Office Suite
• Strong process management skills
• Project Management Experience
• Lean Six Sigma Process Mapping Expertise
• Ability to Create Standard Operating Procedures
• Strong team player, with the innate ability to build and maintain strong cross-functional relationships
• Bachelor’s degree from a four-year college or university in a related field (preferred).
• Change Management Certified
• A solid understanding of how people go through a change and the change process; experience with ADKAR is a plus.

Tech Stack

• Cloud
• ERP

Benefits

• Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings for this role.