Program Manager

Role Overview

• Manage client relationships and day-to-day engagement and as the main point of contact for client stakeholders
• Identify and provide clear program objectives focused on sales and operational solutions to key internal and external stakeholders across the business
• Manage program finances, program expenses, commission and incentive plans, monthly invoice approval with Finance and overall budget attainment against gross margin goals
• Develop and deliver business reviews, typically monthly or quarterly, across multiple levels of client stakeholders including the C-Suite
• Oversee sales team performance by driving quota attainment including metric attainment, quota management, forecasting, and data trend analysis.
• Develop and coach a team of employees and / or leaders through daily performance management, training, and development plans focused on obtaining program objectives
• Be a strong leader focused on knowing your people, understanding their "why" and motivating them to drive personal success
• Deliver on critical timelines and deliverables associated with strategic planning and performance management of the program
• Maintain staffing optimization through deliberate hiring practices, employee retention, performance planning, and disciplinary action
• Collaborate frequently within the MarketStar ecosystem including your Director and VP, Business Intelligence, Talent Solutions, Talent Acquisition, and MarketStar Foundation
• Identify strategic initiatives to grow and adapt the program to market conditions and client needs alongside your client contacts with a focus on increasing team size
• Appropriately manage personnel by applying employee policies, compliance, and local regulations

Requirements

• 5 years of experience in a sales environment; experience in Saas or tech sales preferred
• 3 years of direct leadership experience of individual contributors and / or leaders
• Experience managing client or stakeholder-based relationships
• Track record of goal attainment in a sales role or as a sales leader; experience with hybrid teams a plus
• Experience utilizing and interpreting data and reporting in a sales environment to drive performance
• Proficient understanding of technology tools including CRM and sales acceleration platforms
• Proven success working with other departments or individuals to achieve business outcomes
• Demonstrated ability to communicate professionally to a team, senior leadership, and internal resources
• History of developing and presenting business reviews in a live or virtual setting
• Demonstrated success in following, teaching, and coaching a sales process to improve the performance of others
• Understanding of project management fundamentals including time management, organizational skills, and holding others to achieving project milestones
• Aptitude for managing budgets associated with P&L and related business expenses
• Growth mindset for developing professional & personal aptitude and expertise

Benefits

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision