Customer Portfolio Manager

Role Overview

• Serve as a local liaison between internal/external organizations and your assigned customer(s)
• Own the customer relationship and contribute to the overall business strategy and growth
• Develop and own site customer communication plan, coordinate and facilitate regular GE Vernova/Customer meetings
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing mutual benefits
• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable
• Be responsible for managing the Outage planning and execution process and processing of Change Orders
• Be responsible for customer invoicing, collections, and support GE Vernova internal financial operating metrics
• Act as the Customer Advocate within the GE Vernova organization
• Provide leadership in owning and driving all emergent/forced outage matters to resolution
• Manage safe outage planning and execution mindful of our GE Vernova "Life Saving Rules"
• Accountable for the wing-to-wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure
• Responsible for contract performance related activities, typically tied to a customer site
• Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests
• Assure timely resolution of issues and keep the customer advised of the progress of the project and negotiate changes and variations and solutions to any issue arising
• Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract
• Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision
• Provide support to manager and senior contracts personnel on assigned contracts
• Function as the liaison for the customer on contract matters
• Influence the development of strategy for the area of responsibility

Requirements

• Bachelor’s Degree from an accredited University or College
• associate's degree with 7 years of experience in the power generation industry or a High School Diploma / GED and 10 years of experience in the power generation industry
• Minimum of 5 years of knowledge and experience within the power plant field services and/or Outage Management within the Power/Energy Industry
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs / projects
• Ability to document, plan, market, and execute programs
• Established project management skills
• Strong leadership, financial and commercial skills
• Advance technical knowledge in Gas Turbine, Steam Turbine, Generator, planning and executing maintenance and upgrade outages
• Experience presenting and managing stakeholder teams

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan
• tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off