Senior Director, Fulfillment Operations

Role Overview

• Develop, coordinate, and implement a clear and effective supply chain vision and plan to meet merchant’s demands.
• Working cross functionally with other senior team members, this role’s accountability will encompass collaboration with supply chain planning, order fulfillment, customer service, logistics, distribution & inventory management teams.
• Manage and direct a large ShipBob fulfillment team. Of importance will be the responsibility to set the vision and standards, direct the function, and build a solid team aligned with the strategy to supervise the major functions inherent within the scope of responsibility.
• Provide effective leadership to achieve customer delivery, cost, performance, and improved productivity and quality objectives set for the business.
• Responsible and accountable for all fulfillment-related costs across inbound, fulfillment, and outbound sortation networks.
• Accountable for establishing performance objectives, developing operational metrics aligned with these objectives, and delivering results on behalf of ShipBob merchants.
• Develop and maintain a talent organization by selecting, appointing, and developing people who embody the culture, skills and drive contributing growth of ShipBob.
• Drive associate engagement throughout teams to improve leader and business performance.
• Direct all functions within budgets and drive cost improvement year-over-year. Develop effective organizational structures.
• Create a motivating environment to help people through change in a positive manner successfully; foster open communications, continuous improvement, and innovation; minimize complexity; maintain stability; involve others in decision making.
• Authentically build trusted relationships and collaborate globally with diverse, and multi-functional teams to successfully drive business objectives.
• Ensure strategic and operational decisions support a safe, legal, and quality-compliant supply chain. Provide guidance and oversight to ShipBob Innovation Centers (SICs) and ShipBob Fulfillment Network (SFN) management teams, reinforcing the importance of compliance and continuous improvement across all locations.
• Additional duties and responsibilities as necessary.

Requirements

• BS/BA degree in Transportation, Logistics, Supply Chain or related field from an accredited college or university; MBA or MA/MS in supply chain management is a plus.
• 12+ years of experience in end-to-end supply chain leadership who can bring integrated business planning, warehouse & distribution management, logistics, and customer service.
• Extensive knowledge and experience in all aspects of parcel, freight, and intermodal transportation areas.
• Knowledge and practice of lean manufacturing methodologies, logistics management, domestic and international transportation, and the systems’ processes and metrics that support continuous improvements.
• Proven experience utilizing cutting-edge AI technology to optimize workflows, decision making, and innovation in your function's operating model.
• Excellent research skills and solid business acumen.
• Experience managing and operating P&L responsibilities of $200M+ annual supply chain/logistics spend.

Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)