Act as first point of contact for all customer affecting issues
Be a Key Driver for managing the resolution of technical problems
Ensure that incident management processes are following and that incident post-mortems are completed to capture process deviations and areas for improvement
Deliver consistent communication to Management
Respond to zabbix alerts/regular monitoring of zabbix, either by taking direct action on alerts or escalating. Acknowledge every alert if direct action taken, or with escalation point of contact.
Make sure escalations are handed off successfully.
Ensure health of pods across all sites (define pod alerts on zabbix).
Work through daily filesystem checks for pods.
Troubleshoot technical issues for DC Techs -> advanced pod questions, deployment questions, migration troubleshooting, and ansible playbook issues.
Identification and escalating any potential issues regarding the network.
Vault pre-deployment configuration and testing.
Start Vault Migrations, monitor migration pods, handle applicable migration pod health checks.
Document/Work on automating Daily Items.
Document/Provide Network IP's for upcoming deployments.
Monitor Releases/Updates to the Server Farm, escalate issues as they arise.
Engaging in on-call rotation shifts.
Assist fellow TechOps team members in handling tasks.
Making recommendations for improvements in organizational productivity.
Be able to work outside of normal business hours(weekend shift, holidays & evenings) as needed

Site Reliability Engineer I

Key skills