About this role
Role Overview
- Continuously monitor store internet links, ensuring stability and rapid identification of faults;
- Open, track, and update technical tickets related to store operations;
- Contact telecommunications providers in cases of link unavailability or instability;
- Respond to various support requests, including POS systems, terminals, and other store equipment;
- Manage the corporate email (COT), sending reports, handling recurring issues, and other necessary communications;
- Respond to and support tickets related to the time-clock system;
- Configure network switches at a basic level, according to operational requirements.
Requirements
- Bachelor's degree completed or in progress in a Technology-related field;
- Previous experience as Network Support Level 1 (N1);
- Knowledge of Windows operating system and Microsoft Office suite;
- Knowledge of network switch configuration;
- Knowledge of support for internet links and telecommunications equipment.
- Experience as Network Support Level 1 in retail environments/with retail clients.