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Support Technician at Hitss Brasil | JobVerse
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Support Technician
Hitss Brasil
Remote
Website
LinkedIn
Support Technician
Brazil
Full Time
7 hours ago
No Sponsorship
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About this role
Role Overview
Continuously monitor store internet links, ensuring stability and rapid identification of faults;
Open, track, and update technical tickets related to store operations;
Contact telecommunications providers in cases of link unavailability or instability;
Respond to various support requests, including POS systems, terminals, and other store equipment;
Manage the corporate email (COT), sending reports, handling recurring issues, and other necessary communications;
Respond to and support tickets related to the time-clock system;
Configure network switches at a basic level, according to operational requirements.
Requirements
Bachelor's degree completed or in progress in a Technology-related field;
Previous experience as Network Support Level 1 (N1);
Knowledge of Windows operating system and Microsoft Office suite;
Knowledge of network switch configuration;
Knowledge of support for internet links and telecommunications equipment.
Experience as Network Support Level 1 in retail environments/with retail clients.
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