Key skills
AILLMOpenAIProduct Management
About this role
Role Overview
- Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to global rollout.
- Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy.
- Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards.
- Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation.
- Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.
Requirements
- 4+ years of experience in management consulting or technical product management at a fast-paced startup
- Proven interest in modern LLM systems and a desire to work in a regulated production environment.
- Ability to navigate technical tradeoffs and lead by example when implementing AI platform standards.
- A track record of taking complex, strategic ideas and turning them into scalable, production-grade products.
Benefits
- health, dental, and vision coverage
- paid time off
- paid parental leave
- 401(K) plan with employer matching
- wellness benefits
- equity opportunities